Privacy Policy for cham2.com
1. Introduction
At cham2.com (“Website”, “we”, “us”, or “our”), we are firmly committed to protecting the privacy and personal data of our users. Your privacy is of paramount importance to us, and our data processing practices are designed to respect and uphold the rights afforded to you under applicable data protection laws, including, but not limited to, the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
This Privacy Policy outlines how we collect, process, disclose, and safeguard your personal data when you use our services or interact with cham2.com, and explains your rights and choices regarding your information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data processed via cham2.com and related services. For purposes of applicable data protection laws, cham2.com acts as the “data controller” for your personal data, meaning that we determine the purposes and means of processing such data.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].
3. Categories of Data Processed
We may collect, use, store, and transfer various categories of personal data, including:
a) Usage Data
Includes data about how you access or use our Website, such as IP address, browser type and version, device identifiers, operating system, screen resolution, referring URLs, page interactions, time spent on pages, and general geographical location.
b) Account Data
Includes information you provide when creating or updating your account, such as your full name, billing/shipping address, email address, and telephone number.
c) Profile Data
Includes information related to your interests, preferences, purchase history, order behavior, feedback, saved items, and marketing interaction with our platform.
d) Communication Data
Includes details of your interactions with our support team and contact form submissions, including communications via email, chat, or other channels.
e) Technical Data
Includes device information and system configuration data such as device type, unique device identifiers, language preferences, mobile network information, and browser plug-in types.
f) Transaction Data
Includes payment and order data, items purchased, delivery and billing information, and other transactional records.
g) Preference Data
Includes your consent records for marketing communications, product preferences, language and currency settings, and other personalized choices.
4. Legal Bases for Processing
We process your personal data in accordance with the following lawful bases:
– Performance of a Contract: To provide you with requested services, fulfill purchases, and manage your account.
– Legitimate Interests: To operate, evaluate, and improve our services, protect against fraud and misuse, and maintain security.
– Consent: Where required by law, we rely on your explicit consent to process certain categories of data, such as marketing preferences and cookie usage.
– Legal Obligation: To comply with mandatory legal requests, tax obligations, and financial reporting requirements.
5. Your Rights
Subject to applicable data protection laws, you have the following rights regarding your personal data:
– Right of Access: You can request confirmation of whether your data is being processed and obtain a copy of such data.
– Right to Rectification: You may correct or update inaccurate or incomplete personal data.
– Right to Erasure: In certain cases, you can request that your personal data be deleted.
– Right to Restriction: You may request limitation of data processing in limited circumstances.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
– Right to Object: You may object to the processing of your data where processing is based on our legitimate interests or for direct marketing.
– Right to Withdraw Consent: Where consent is the legal basis for processing, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us at [email protected].
6. Security Measures
We implement robust organizational and technical security measures to protect your data, including:
– Encryption of data at rest and in transit
– Multi-factor authentication and strict access controls
– Routine backups and secure storage infrastructure
– Employee training and awareness on privacy obligations
– Regular security audits and third-party security assessments
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
7. International Transfers
Your personal data may be stored or processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. Where this is the case and we transfer personal data internationally, we ensure adequate protection through the use of Standard Contractual Clauses approved by the European Commission or other legally recognized safeguards as required by applicable law.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with legal obligations. Unless a longer retention period is required or permitted by law, we retain:
– Account and Profile Data: As long as your account remains active or as needed to provide services
– Transaction Data: Typically retained for 7 years for tax, audit, and legal compliance
– Communication Data: Retained for 2 years after resolution of the inquiry
– Cookie Data: Retained per category and user preference (see section 9 below)
Upon expiration of applicable retention periods, personal data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies on cham2.com to enhance user experience, analyze performance, and improve functionality. Cookies fall into the following categories:
– Essential Cookies: Required for core functionality such as page navigation, secure areas, and shopping cart management.
– Functional Cookies: Enable personalization and remember your preferences.
– Analytical/Performance Cookies: Help us understand user behavior to enhance website performance.
– Marketing Cookies: Track browsing habits and activities for targeted advertising based on your interests.
10. Cookie Management and Compliance with GDPR & CCPA
Upon your first visit to cham2.com, a cookie banner will prompt you to accept or customize your cookie preferences in compliance with GDPR and CCPA. You may change or withdraw your consent at any time through our Cookie Settings tool or by adjusting your browser settings.
Under CCPA, California residents may opt-out of the sale of personal information. While we do not sell personal information in the traditional sense, we honor “Do Not Sell My Personal Information” requests in alignment with CCPA standards.
11. Children’s Privacy
cham2.com does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete such information. Parents or legal guardians who believe their child has submitted personal data may contact us at [email protected].
12. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in technology, data handling practices, or legal requirements. Any material changes will be communicated through prominent notices on our Website or via direct communication when necessary. Your continued use of cham2.com following the publication of updates constitutes acceptance of those changes.
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or our data processing practices, please contact:
Email: [email protected]
We are committed to continually ensuring that your personal data is handled in a secure, transparent, and lawful manner. If you have any questions about how we safeguard your privacy, we encourage you to reach out to the email address listed above.